Terms
Payment Options
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Private customers: You can pay by bank transfer (Bankgiro) or Klarna. Klarna offers instalments, invoice and other options (see below).
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Business customers: Bank transfer (Bankgiro) only. We prefer bank transfer for fast and direct handling.
Ordering, Payment & Cancellation — Avantic Machines
Payment method and currency
For high-value machines we accept bank transfer (Bankgiro) only.
All prices and payments are in EUR.
Advance payment
For Avantic machines with a total price over €4,000 (incl. VAT), a 30% deposit is due at the time of order by bank transfer. The remaining 70% must be paid before delivery or collection.
You may pay either the full amount upfront or a 30% deposit. Place your order as usual; if you prefer to pay only the 30% deposit now, email us after ordering and we will provide the bank details and instructions.
The deposit secures material procurement and starts production. Lead time is calculated from the date we receive the deposit (or full payment). Title to the product transfers only once full payment has been received.
Cancellation and right of withdrawal
Avantic machines are built to order and may be customised. They are therefore considered made-to-order goods, and the standard right of withdrawal under distance-selling rules does not apply.
If you cancel your order—whether or not production has started—we retain a fixed fee of €490 (excl. VAT) to cover administrative costs, handling and reserved resources. Any deposit already paid will be refunded minus this fee. If you have paid the full amount, it will be refunded minus the €490 fee.
Cancellation is only possible upon written approval from RawCNC Sweden AB and in accordance with the terms above.
For customers outside the EU
Importer of record
You (the recipient) are the importer of record and must comply with all laws and regulations in the destination country.
Taxes, duties & fees
Orders shipped outside the EU may be subject to import VAT, customs duties and brokerage/handling fees, which are charged once the shipment reaches your country. These charges are not included in our prices or shipping fees and must be paid by the recipient. RawCNC Sweden AB has no control over, and cannot predict, these costs.
Customs procedures & delays
Customs policies vary widely. Please contact your local customs office for detailed information. Customs inspections and clearance may cause delays beyond our original delivery estimates.
Refusals & returns due to unpaid charges
If you choose not to pay the import charges and the goods are returned, you will be responsible for all shipping, return shipping and handling costs. Any refund will cover the merchandise price only, minus these costs and any non-recoverable charges.
Delivery Times
Deliveries are made on business days. In-stock products are normally dispatched the next day. Machines and special products may have longer lead times depending on inventory and manufacturing.
Delivery via DHL and Schenker
Delivery prices vary by product. The carrier will contact you to book a time. Please provide a correct phone number. If contact cannot be made, a notice will be sent. Delivery is to the entrance level; stair carrying is not included. Deliveries to islands are made to the nearest accessible location. Any additional ferry costs will be invoiced to the customer.
Transport Risk & Uncollected Goods
We are responsible for delivery to the specified address. For returns, the customer is responsible for ensuring the product reaches us undamaged. For uncollected parcels, double freight and an administration fee of €19.50 will be charged.
Right of Withdrawal
Software licences cannot be revoked or returned. Under distance-selling rules, private customers have the right to withdraw within 14 days from receipt. Businesses are not covered. Returns are only accepted for unused products in original condition with complete packaging. The customer pays shipping costs both ways.
Returns
Contact us before sending a return. The product must be clearly labelled with your name, order number and contact details. Only direct deliveries are accepted; returns addressed to collection points will not be picked up. Credit is issued after the return has been received and approved.
Return address:
RawCNC Sweden AB
Bolmängsgatan 3F
642 32 Flen, Sweden
Klarna
We offer instalments, invoice and other options via Klarna.
Electronics
We do not offer returns on electronics once the packaging has been opened. Customers are responsible for correct handling and installation.
Kits / Do-It-Yourself Packages
The customer is responsible for their ability to assemble the product. Returns of started/partially assembled kits are not accepted.
Mains Electricity (High Voltage)
Installation of mains (high-voltage) equipment may only be performed by a certified electrician. We are not liable for damage caused by improper handling or installation.
Complaints
Defects must be reported immediately upon receipt. Visible damage must be noted with the driver or carrier. Hidden damage must be reported within 3 working days. Goods may not be returned, repaired or resold before inspection.
Transport Damage / Missing Items
Always check the delivery upon receipt. If items are missing or damaged, this must be noted on the waybill and reported to the carrier. The customer is responsible for substantiating any claim for compensation.
Warranty & Service
We provide a 1-year warranty on all machines we build. The spindle, electronics, and inverter are also covered by a 1-year warranty, in accordance with the manufacturer’s terms. The warranty applies under normal use, meaning up to approx. 8 hours of operation per day with breaks – not continuous operation for 8 hours straight. With proper use, a spindle will typically last for many years.
If a part fails within the warranty period, we will repair it free of charge. Support is primarily provided via email or phone. In simpler cases, we may send replacement parts. If the electronics box fails, it must be returned to us for repair – please do not open it yourself. The customer is responsible for shipping the unit to us (by freight or personal delivery), while we cover the cost of repair and return shipping. If we discover that the electronics box has been tampered with or subjected to negligent handling (such as excessive dust, impact, or extreme temperatures), the repair and replacement parts will be charged to the customer.
We are not able to provide on-site service, as we sell machines worldwide. Service is therefore handled by sending parts, providing remote support, or receiving the machine at our workshop. We cannot send third-party service technicians, and you cannot hire a technician yourself and invoice us. If you wish to have your machine serviced under warranty, it must be delivered to us, and you are responsible for the shipping costs to our facility.
“International Shipping & Delivery Times”
“When importing from third countries, delivery times can be affected by shipping companies, ports, customs, sanctions, government decisions and other factors in the transport chain. The stated delivery times are therefore preliminary unless otherwise agreed in writing.”
Force Majeure
1. Definition
Force Majeure means any event or circumstance beyond the Supplier’s reasonable control that the Supplier could not reasonably have foreseen at the time of entering into the agreement and the effects of which the Supplier could not reasonably have avoided or overcome, and which prevents or materially hinders the Supplier from performing all or part of its obligations.
Force Majeure includes, but is not limited to: war, invasion, terrorism, sabotage, civil unrest, riots, governmental actions or decisions, embargoes, sanctions, export/import restrictions, blockades, port closures, quarantine, seizure/confiscation, extraordinary disruptions in international transport and logistics, cancelled, delayed or rerouted shipments, decisions by carriers/shipping lines/freight forwarders, lack of freight capacity/containers, extreme weather events, fire, flooding, earthquakes, pandemics/epidemics, and serious disruptions to electricity, telecommunications, internet services, or payment systems.
2. Relief from liability
If the Supplier is affected by Force Majeure, the Supplier shall be relieved from liability for delay, non-delivery, or other non-performance to the extent performance is prevented or materially hindered by Force Majeure. In such case, the Supplier shall not be liable for damages, penalties, liquidated damages, or other remedies arising from such non-performance.
3. Notice
The Supplier shall notify the Customer in writing without undue delay of the Force Majeure event, its expected impact, and, where possible, an estimated revised delivery date. The Supplier will also notify the Customer when the Force Majeure event ceases.
4. Mitigation
The Supplier shall take reasonable steps to mitigate the effects of the Force Majeure event, such as investigating alternative routes, transshipment, alternative carriers/freight forwarders, partial or staged deliveries, provided such steps do not involve unreasonable cost or risk.
5. Extension of time / Estimated delivery dates
Any delivery dates and lead times are estimates unless expressly agreed in writing. Where Force Majeure occurs, delivery times and other deadlines shall be extended by the period during which performance is affected by Force Majeure.
6. Prolonged Force Majeure — right to suspend/terminate
If a Force Majeure event continues for more than 60 days, either party may request in writing that the agreement be suspended or terminated with respect to the affected part, without liability for damages.
7. 100% Payment at Order — set-off, refunds, and alternatives
Because the Customer pays 100% at the time of order, the following applies in the event of Force Majeure:
7.1 Set-off for incurred costs
If delivery is materially delayed or the agreement is terminated under clause 6, the Supplier is entitled to set off reasonable, verifiable costs already incurred to fulfill the order, including but not limited to: procurement, special orders/custom manufacturing, packaging, freight, port/terminal charges, customs-related fees, storage/yard charges, insurance, and administrative handling.
7.2 Refund of any remaining balance
Any remaining amount, after set-off under clause 7.1, shall be refunded without undue delay.
7.3 Alternative delivery or adjustment
If the Supplier can deliver via an alternative route/method but at higher cost or longer lead time, the Supplier may offer the Customer the choice of:
a) continued delivery with extended lead time, or
b) delivery via an alternative solution subject to an adjusted shipping cost/price (only if accepted by the Customer), or
c) termination under clause 6 with set-off/refund in accordance with clauses 7.1–7.2.
8. Supply chain partners
Force Majeure shall also be deemed to exist where impediments affect the Supplier’s subcontractors, carriers, shipping lines, ports, terminals, freight forwarders, or other parties in the supply chain, provided the impediment falls within the definition in clause 1 and affects the Supplier’s ability to perform.
9. Evidence
Upon request, the Supplier shall reasonably be able to substantiate the Force Majeure event, for example with notices from carriers/freight forwarders, transport documents, governmental information, or other relevant documentation.
10. Mandatory consumer rights (B2C)
If the Customer is a consumer, mandatory consumer protection laws apply. This Force Majeure clause shall be applied only to the extent it does not conflict with mandatory consumer rights.