Payment Options

• Private customers: You can pay by bank transfer (Bankgiro) or Klarna. Klarna offers instalments, invoice and other options (see below).

• Business customers: Bank transfer (Bankgiro) only. We prefer bank transfer for fast and direct handling.

Ordering, Payment & Cancellation — Avantic Machines

Payment method and currency

For high-value machines we accept bank transfer (Bankgiro) only.
All prices and payments are in EUR.

Advance payment

For Avantic machines with a total price over €4,000 (incl. VAT), a 30% deposit is due at the time of order by bank transfer. The remaining 70% must be paid before delivery or collection.

You may pay either the full amount upfront or a 30% deposit. Place your order as usual; if you prefer to pay only the 30% deposit now, email us after ordering and we will provide the bank details and instructions.

The deposit secures material procurement and starts production. Lead time is calculated from the date we receive the deposit (or full payment). Title to the product transfers only once full payment has been received.

Cancellation and right of withdrawal

Avantic machines are built to order and may be customised. They are therefore considered made-to-order goods, and the standard right of withdrawal under distance-selling rules does not apply.

If you cancel your order—whether or not production has started—we retain a fixed fee of €490 (excl. VAT) to cover administrative costs, handling and reserved resources. Any deposit already paid will be refunded minus this fee. If you have paid the full amount, it will be refunded minus the €490 fee.

Cancellation is only possible upon written approval from RawCNC Sweden AB and in accordance with the terms above.

Delivery Times

Deliveries are made on business days. In-stock products are normally dispatched the next day. Machines and special products may have longer lead times depending on inventory and manufacturing.

Delivery via DHL and Schenker

Delivery prices vary by product. The carrier will contact you to book a time. Please provide a correct phone number. If contact cannot be made, a notice will be sent. Delivery is to the entrance level; stair carrying is not included. Deliveries to islands are made to the nearest accessible location. Any additional ferry costs will be invoiced to the customer.

Transport Risk & Uncollected Goods

We are responsible for delivery to the specified address. For returns, the customer is responsible for ensuring the product reaches us undamaged. For uncollected parcels, double freight and an administration fee of €19.50 will be charged.

Right of Withdrawal

Software licences cannot be revoked or returned. Under distance-selling rules, private customers have the right to withdraw within 14 days from receipt. Businesses are not covered. Returns are only accepted for unused products in original condition with complete packaging. The customer pays shipping costs both ways.

Returns

Contact us before sending a return. The product must be clearly labelled with your name, order number and contact details. Only direct deliveries are accepted; returns addressed to collection points will not be picked up. Credit is issued after the return has been received and approved.

Return address:
RawCNC Sweden AB
Bolmängsgatan 3F
642 32 Flen, Sweden

Klarna

We offer instalments, invoice and other options via Klarna.

Electronics

We do not offer returns on electronics once the packaging has been opened. Customers are responsible for correct handling and installation.

Kits / Do-It-Yourself Packages

The customer is responsible for their ability to assemble the product. Returns of started/partially assembled kits are not accepted.

Mains Electricity (High Voltage)

Installation of mains (high-voltage) equipment may only be performed by a certified electrician. We are not liable for damage caused by improper handling or installation.

Complaints

Defects must be reported immediately upon receipt. Visible damage must be noted with the driver or carrier. Hidden damage must be reported within 3 working days. Goods may not be returned, repaired or resold before inspection.

Transport Damage / Missing Items

Always check the delivery upon receipt. If items are missing or damaged, this must be noted on the waybill and reported to the carrier. The customer is responsible for substantiating any claim for compensation.

Warranty & Service

We provide a 1-year warranty on all machines we build. The spindle, electronics, and inverter are also covered by a 1-year warranty, in accordance with the manufacturer’s terms. The warranty applies under normal use, meaning up to approx. 8 hours of operation per day with breaks – not continuous operation for 8 hours straight. With proper use, a spindle will typically last for many years.

If a part fails within the warranty period, we will repair it free of charge. Support is primarily provided via email or phone. In simpler cases, we may send replacement parts. If the electronics box fails, it must be returned to us for repair – please do not open it yourself. The customer is responsible for shipping the unit to us (by freight or personal delivery), while we cover the cost of repair and return shipping. If we discover that the electronics box has been tampered with or subjected to negligent handling (such as excessive dust, impact, or extreme temperatures), the repair and replacement parts will be charged to the customer.

We are not able to provide on-site service, as we sell machines worldwide. Service is therefore handled by sending parts, providing remote support, or receiving the machine at our workshop. We cannot send third-party service technicians, and you cannot hire a technician yourself and invoice us. If you wish to have your machine serviced under warranty, it must be delivered to us, and you are responsible for the shipping costs to our facility.