Seller information
RawCNC Sweden AB
Bolmängsgatan 3F
642 32 Flen
Sweden

These terms apply to purchases made from RawCNC Sweden AB through our websites, webshop, invoice or other written order agreement.

Payment method and currency
All prices and payments are in EUR unless otherwise stated.

We offer payment by card, Klarna, bank transfer and other payment methods shown at checkout. Available payment methods may vary depending on country, product type, order value and customer type.

For high-value orders, custom products, made-to-order products or business orders, we may require payment by bank transfer before production, packing or delivery.

Klarna
We offer invoice, card payment, instalments and other payment options via Klarna where available. When choosing Klarna, Klarna’s own terms and approval process apply. Klarna may perform credit checks and may decide which payment options are available to the customer.

Order confirmation
After placing an order, you will receive an order confirmation by email. Please check that all information is correct, including product, quantity, shipping address, email address and phone number. If anything is incorrect, contact us as soon as possible.

Delivery times
In-stock products are normally dispatched within a few business days. Kits, made-to-order products, configured products, vacuum tables, electrical kits and special products may have longer lead times depending on stock, production, packing and supplier availability. Delivery times are estimates unless otherwise confirmed in writing.

International shipping and delivery times
For international shipments, delivery times may be affected by shipping companies, customs, ports, sanctions, government decisions, local handling and other factors outside our control. Stated delivery times are therefore preliminary unless otherwise agreed in writing.

Shipping outside Europe can be very expensive, especially for heavy products such as steel plates, vacuum tables, machine parts and pumps. Customers outside Europe should request a shipping quote before ordering if no shipping price is shown at checkout.

Delivery via DHL, Schenker or other carriers
Delivery prices vary by product, weight, size and destination. The carrier may contact you to book a delivery time. Please provide a correct phone number and email address.

Delivery is normally made to the entrance level or nearest accessible delivery point. Stair carrying, indoor carrying, lifting assistance, ferry transport or special handling is not included unless agreed separately. Any additional costs caused by incorrect address details, missed delivery, inaccessible delivery location or special delivery requirements may be charged to the customer.

Transport risk and damaged goods
We are responsible for delivery to the address stated in the order until the goods are handed over by the carrier.

Always inspect the delivery upon receipt. Visible transport damage must be noted with the driver or carrier before accepting the goods. Hidden damage must be reported to us within 3 working days after delivery. Please keep all packaging material until the claim has been handled.

Missing items
If any item is missing from the delivery, contact us as soon as possible. The customer is responsible for checking the delivered goods before assembly, installation or resale. Products may not be modified, installed, repaired or resold before a missing item or damage claim has been inspected and handled.

Uncollected goods
If a parcel is not collected or a delivery cannot be completed because the customer does not respond, refuses delivery or provides incorrect information, the customer may be charged for shipping, return shipping, handling and an administration fee of €19.50.

For customers outside the EU

Importer of record
For orders shipped outside the EU, the recipient is normally the importer of record and is responsible for complying with all laws and regulations in the destination country.

Taxes, duties and fees
Orders shipped outside the EU may be subject to import VAT, customs duties, brokerage fees, handling fees and other local charges.These charges are not included in our product prices or shipping fees unless clearly stated otherwise.

RawCNC Sweden AB has no control over these charges and cannot predict the final cost.

Customs procedures and delays
Customs policies vary between countries. Please contact your local customs office for detailed information before ordering. Customs inspections and clearance may cause delays beyond our original delivery estimates.

Refused shipments and unpaid import charges
If you refuse the shipment, do not pay import charges, or fail to complete customs clearance, you are responsible for all shipping, return shipping, storage, handling and non-recoverable charges. Any refund will cover the product value only, minus these costs and any product value loss.

Right of withdrawal for consumers
Private customers within the EU/EEA normally have a 14-day right of withdrawal for distance purchases, counted from the day the goods are received.

The right of withdrawal applies only to private consumers, not to business customers. To use the right of withdrawal, contact us before sending anything back. The product must be returned in unused condition, with complete packaging and all included parts.

The customer pays the return shipping cost unless otherwise required by law.Returns are credited after the product has been received, inspected and approved. Products that are used, damaged, incomplete, modified, assembled or returned with missing packaging may be refused or subject to a deduction for reduced value.

Business customers
Business customers are not covered by the statutory consumer right of withdrawal. Returns from business customers are only accepted after written approval from RawCNC Sweden AB.

Digital products and build access
Digital products, software licences, build access, VIP access, drawings, DXF files, BOM lists, calculators, videos, documentation and other digital resources are digital content. When purchasing digital access, the customer agrees that access may be provided before the end of the withdrawal period. Once the digital content has been made available, the purchase cannot normally be refunded.

Accounts and access may be created manually. If access is purchased during evenings, weekends or holidays, activation may take until the next business day. In most cases, we activate access as soon as possible.

Software licences
Software licences, activation codes and digital licence keys cannot be returned or refunded once they have been delivered, activated or made available.

Kits and DIY products
RawCNC sells several products as kits or do-it-yourself packages. The customer is responsible for having the knowledge, tools and ability required to assemble, install, wire, configure and use the product safely. Kits must be checked before assembly. If something is missing or incorrect, contact us before starting the build. Started, assembled, modified, drilled, cut, painted, wired or partially used kits cannot normally be returned as new products. If a consumer uses the statutory right of withdrawal for a kit, any reduction in product value caused by handling beyond what is necessary to inspect the product may be deducted from the refund.

Made-to-order and configured products
Some products are produced, configured or prepared after order. This may include, but is not limited to, vacuum tables, custom-size parts, configured kits, prepared cable sets, special plate kits, customer-specific machine parts and other products made or prepared for the customer’s selected configuration.

Made-to-order or customer-configured products cannot normally be cancelled or returned once production, preparation, cutting, coating, packing or configuration has started, unless the product is defective or incorrectly delivered.

RawVac vacuum tables
RawVac vacuum tables are made to order and may be produced according to selected size, connection layout, vacuum setup, surface preparation or other product configuration.

Because these products are manufactured or prepared for the customer’s selected configuration, returns are not normally accepted once production has started, unless the product is defective or incorrectly delivered.

Vacuum pumps and supplier information
Vacuum pumps, pump packages and related accessories may be sourced from different suppliers depending on availability, specification and destination.

We provide the product or pump package as offered, but we do not provide supplier information, factory contacts or purchasing sources as part of the product.

Electronics
Electronics must be handled carefully and installed according to instructions. We do not offer returns on electronics once the packaging has been opened, the product has been installed, wired, powered, modified or used, unless the product is defective. The customer is responsible for correct handling, wiring, grounding, installation and configuration.

Electrical kits
Electrical kits are DIY products. They may include components such as drivers, motors, power supplies, control boards, cables, connectors, switches, proximity sensors and enclosures. The customer is responsible for checking the wiring before powering the system. Incorrect wiring, wrong voltage, short circuits, poor grounding, dust, moisture, overheating, mechanical damage or improper installation may damage the components and is not covered by warranty.

Mains electricity and high voltage
Installation of mains voltage or high-voltage equipment may only be performed by a qualified electrician or a person legally allowed to perform such work in the customer’s country. RawCNC Sweden AB is not responsible for damage, injury, malfunction or legal consequences caused by improper electrical installation or unsafe handling.

Complaints and defects
Defects must be reported as soon as possible after discovery. For visible shipping damage, the damage must be noted with the carrier upon delivery. For hidden shipping damage, contact us within 3 working days after delivery. For product defects, include a clear description, photos or video and order information so we can assess the issue. Do not return, repair, modify or disassemble the product before contacting us, unless we have approved it in writing.

Warranty
Warranty terms may vary depending on product type. Unless otherwise stated, products are covered by a 1-year warranty against manufacturing defects.

The warranty does not cover normal wear, incorrect installation, incorrect wiring, misuse, lack of maintenance, dust damage, moisture damage, overheating, impact damage, modifications, wrong voltage, incorrect software settings, consumables or damage caused by the customer’s machine setup. For components supplied by third-party manufacturers, the manufacturer’s warranty terms may apply.

Service and support
Support is primarily provided by email, phone, video, documentation or remote guidance. For simpler cases, we may send replacement parts after inspection and approval. If a part must be repaired or inspected by us, it must be sent to our workshop. The customer is responsible for shipping the product to us unless otherwise agreed or required by law.

We do not normally provide on-site service and we do not cover third-party technicians hired by the customer unless this has been agreed in writing before the work is performed.

Returns
Always contact us before sending a return. Returned products must be clearly marked with name, order number and contact details. Only direct deliveries to our return address are accepted. Returns sent to collection points will not be picked up.

Return address:
RawCNC Sweden AB
Bolmängsgatan 3F
642 32 Flen
Sweden

Limitation of liability
RawCNC Sweden AB is not responsible for indirect losses, production downtime, lost income, lost material, failed jobs, incorrect assembly, incorrect installation, software settings, machine crashes or damage caused by the customer’s use of the product. ur liability is limited to the product purchased from us, unless otherwise required by law.

Changes to these terms
We may update these terms from time to time. The terms that apply to your purchase are the terms available at the time of order, unless otherwise agreed in writing.

Force Majeure

1. Definition
Force Majeure means any event or circumstance beyond the Supplier’s reasonable control that the Supplier could not reasonably have foreseen at the time of entering into the agreement and the effects of which the Supplier could not reasonably have avoided or overcome, and which prevents or materially hinders the Supplier from performing all or part of its obligations.

Force Majeure includes, but is not limited to: war, invasion, terrorism, sabotage, civil unrest, riots, governmental actions or decisions, embargoes, sanctions, export/import restrictions, blockades, port closures, quarantine, seizure/confiscation, extraordinary disruptions in international transport and logistics, cancelled, delayed or rerouted shipments, decisions by carriers/shipping lines/freight forwarders, lack of freight capacity/containers, extreme weather events, fire, flooding, earthquakes, pandemics/epidemics, and serious disruptions to electricity, telecommunications, internet services, or payment systems.

2. Relief from liability
If the Supplier is affected by Force Majeure, the Supplier shall be relieved from liability for delay, non-delivery, or other non-performance to the extent performance is prevented or materially hindered by Force Majeure. In such case, the Supplier shall not be liable for damages, penalties, liquidated damages, or other remedies arising from such non-performance.

3. Notice
The Supplier shall notify the Customer in writing without undue delay of the Force Majeure event, its expected impact, and, where possible, an estimated revised delivery date. The Supplier will also notify the Customer when the Force Majeure event ceases.

4. Mitigation
The Supplier shall take reasonable steps to mitigate the effects of the Force Majeure event, such as investigating alternative routes, transshipment, alternative carriers/freight forwarders, partial or staged deliveries, provided such steps do not involve unreasonable cost or risk.

5. Extension of time / Estimated delivery dates
Any delivery dates and lead times are estimates unless expressly agreed in writing. Where Force Majeure occurs, delivery times and other deadlines shall be extended by the period during which performance is affected by Force Majeure.

6. Prolonged Force Majeure — right to suspend/terminate
If a Force Majeure event continues for more than 60 days, either party may request in writing that the agreement be suspended or terminated with respect to the affected part, without liability for damages.

7. 100% Payment at Order — set-off, refunds, and alternatives
Because the Customer pays 100% at the time of order, the following applies in the event of Force Majeure:

7.1 Set-off for incurred costs
If delivery is materially delayed or the agreement is terminated under clause 6, the Supplier is entitled to set off reasonable, verifiable costs already incurred to fulfill the order, including but not limited to: procurement, special orders/custom manufacturing, packaging, freight, port/terminal charges, customs-related fees, storage/yard charges, insurance, and administrative handling.

7.2 Refund of any remaining balance
Any remaining amount, after set-off under clause 7.1, shall be refunded without undue delay.

7.3 Alternative delivery or adjustment
If the Supplier can deliver via an alternative route/method but at higher cost or longer lead time, the Supplier may offer the Customer the choice of:
a) continued delivery with extended lead time, or
b) delivery via an alternative solution subject to an adjusted shipping cost/price (only if accepted by the Customer), or
c) termination under clause 6 with set-off/refund in accordance with clauses 7.1–7.2.

8. Supply chain partners
Force Majeure shall also be deemed to exist where impediments affect the Supplier’s subcontractors, carriers, shipping lines, ports, terminals, freight forwarders, or other parties in the supply chain, provided the impediment falls within the definition in clause 1 and affects the Supplier’s ability to perform.

9. Evidence
Upon request, the Supplier shall reasonably be able to substantiate the Force Majeure event, for example with notices from carriers/freight forwarders, transport documents, governmental information, or other relevant documentation.

10. Mandatory consumer rights (B2C)
If the Customer is a consumer, mandatory consumer protection laws apply. This Force Majeure clause shall be applied only to the extent it does not conflict with mandatory consumer rights.